Why are MegaVendors Ending
Support for My Software?

TYRANNICAL SOFTWARE END OF SUPPORT

Your software is probably working just fine, but you’re forced to upgrade simply to maintain full support.

 

Why? My software does everything I want it to do, and it hasn’t worn out.
Why? It hasn’t spoiled and it’s not broken.
Why? I don’t have the budget and users don’t want change.
Why? Why am I faced with artificial and arbitrary end-of-support dates?

Simple – Increased profitability for megavendors.

 

It costs software vendors more to maintain older versions as new versions are released. Plus, it keeps the megavendor upgrade and support hamster wheel spinning. You have options.

THE PERILS OF IBM END OF SUPPORT

End of Support (EOS) for IBM software poses a significant challenge and risk to your business. End of support means you can no longer receive new fixes, features or security updates patches from the vendor. This leads to increased costs, unplanned downtime, security vulnerabilities, and interoperability issues that keep your systems from running smoothly. It’s crucial to have a proactive strategy in place to manage the end of support for IBM software. By understanding the potential risks and taking appropriate action, you can ensure the continuity and security of your business operations.

WHAT IS IBM END OF SUPPORT?

End of Base Support typically means that you must either perform an expensive upgrade or pay a premium for Extended Support with less than desirable service. By the end of the first year of Extended Support, where you lose critical defect support and security patches, you will be left with the support shell of IBM Sustained Support which only provides for existing fixes and patches.

IBM Base Support (S&S)

  • Base support limited to 2, 3, or 5 years depending on lifecycle
  • 24/7 support for Severity 1 only
  • Security support doesn’t apply to open-source components

IBM Extended Support

  • Critical defect support first year only
  • Years 2-4 existing defects only
  • Security patches first year only
  • 24/7 support for Severity 1 only
  • No new updates/features
  • Additional costs – like Sustained Support after the first year

IBM Sustained Support

  • Existing defects only, no new issues
  • Only for the last supported version
  • 24/7 support for Severity 1 only
  • No new updates/features
  • No new security patches
  • Costly without full support

Major IBM products that will go End of Support in the next 2 years

COMPARE SUPPORT

Origina.com provides Full Support for any version of IBM software for as long as you need. Compare the difference for yourself.

Origina
S&S (Base)
Extended
Sustained
Length of time
As long as you own the software
2/3/5 years (based on Lifecycle)
4 years (1+3)
5 years
New Defect Support
Yes
Yes
Critical Defect Support 1st year only
No new fixes, only existing fixes
Critical Issue Response SLA
30 minutes binding
2-hours best efforts
?
?
Target Resolution Times
Yes
No
No
No
24×7 support
Yes
Severity 1 only
Severity 1 only
Severity 1 only
Assigned Primary and Secondary IBM Expert per product
Yes
No
No
No
Enhancements
Yes*
Yes
No
No
Existing Fixes
Yes
Yes
Yes
Only existing fixes
Documentation: Usage, how-to’s, self-help information
Yes
Yes
Yes
Yes

*Optional