Origina supports all versions of IBM and HCL on open systems and mainframes, and VMware software. With the help of dedicated, global independent software experts, our software maintenance service is bound by a Service Level Agreement – something IBM, HCL, and VMware don’t offer. We’re here for you 24 hours a day, seven days a week, 365 days per year.
UPGRADE YOUR SUPPORTSOFTWARE SUPPORT
FOR ALL
VERSIONS
With IBM, HCL, and VMware support models, companies need to upgrade End of Support (EOS) versions or pay more in extended support costs to avail of technical assistance – even if they’ve paid for it. At Origina, we support all IBM, HCL, and VMware software versions, regardless of EOS status.
Origina’s first port of call for mitigating security risks will be to check whether an existing entitlement is available.
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Before departing the IBM, HCL, or VMware support service, Origina will ensure that customers capture all their entitled software versions and patches. If the customer was entitled to, and downloaded, an existing IBM, HCL, or VMware supplied fix, the assigned Global Independent Expert will provide the necessary advice and guidance as to the correct application to address the vulnerability.
Using the open-source ModSecurity Web Application Firewall (WAF) and the Core Rule Set (CRS), Origina can shield companies’ IBM and HCL software products from known and unknown vulnerabilities.
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The WAF monitors incoming traffic and parses out potential threats by matching the traffic against known indicators of vulnerabilities. Once it identifies behavior associated with exploiting vulnerabilities, it immediately stops that traffic – even if the vulnerability isn’t yet published or if a security patch isn’t yet available from the vendor.
Service Level Agreement response and resolution times give customers the confidence that Origina will adhere to strict time frames when it comes to servicing incidents.
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SLAs start with Priority 1 incidents
(30-minute response time) and carry target resolution times.
Who have decades of experience working with IBM, HCL, and VMware software provide dedicated technical expertise on a per-product basis for each application in the customer’s digital estate.
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Some of the GIEs working with Origina were the original architects and developers of the application they support.
Companies switching to Origina gain better quality service and dedicated technical support on a per-product basis.
Our Global Independent Experts cover 800+ IBM, HCL, and VMware software products
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